Cancellation Policy

Just cancelled your class, or couldn’t make it in time?

We appreciate life gets busy, however outside of an emergency we have a strict 6 hour cancellation policy.

If you’re a “no show” or cancel within 6 hours of the class start time, you will be charged for the class as it often means another client is unable to attend.

Unlimited Memberships (including Foundation):

Clients with Unlimited Memberships will be charged the following fees for each Late Cancel and No Show.

  • Late Cancel Fee $5

  • No Show Fee $10

We understand that sometimes things happen outside of your control, so we waive the first 2 fees each month.

2 & 3 Class per week Members:

If you cancel within 6 hours of the class start time or do not attend, your cancelled class will be reinstated within 48 hours, and you will be charged the following fees:

  • Late Cancel Fee $10

  • No Show Fee $20

For late cancellations and no shows, your class will be reinstated within 48 hours to your account to rebook for another time. Cancellation fees are automatically applied 48 hours after class.

Class Pack & Casual Class Clients:

If you cancel within 6 hours of the class start time or do not attend, your class will be forfeited. Please refer to our Terms & Conditions for further details on late cancellations and no-show policy and fees.

All cancellations are to be done via the Feel Good App, Mindbody App or Feel Good Website. We do not accept cancellations via email, phone or social media.

We want everyone to feel good, so we ask that you please only book classes that you will be attending.

Thank you for understanding!